[China Glass Network] E-commerce is getting closer and closer to the public, online business is becoming more and more optimistic, how to do e-commerce, a netizen's netizens give us some inspiration based on practical experience:
First, to gain customer trust.
This is the primary problem for e-commerce, because online business is the same as offline business. How to gain customer trust is the key. There are a few common tips for gaining customer trust.
1. The contact address, phone number, and other relevant certificates are circulated on the page. Most of them are just a certain network, because there are too many websites, what are the networks, so only the actual information can be displayed to gain initial customer trust.
2. Familiar with the knowledge about the services or products that you sell. For example, selling cosmetics, I will be familiar with the relevant beauty knowledge, use professional knowledge to instantly answer customer questions and so on. Therefore, although my mall is currently not promoted because of the revision, the daily traffic is only a few dozen people, but there are orders in ten days, and the business is constantly.
3. Customer evaluation. Try to let each customer make a simple feedback on their own services, you can receive a lot of good comments and constantly improve yourself, and choose some good evaluations on the website, so the effect is very good.
Second, good service.
Good service includes not only instant response to customers, instant delivery of products, etc., but also details of many small aspects such as the tone of communication with customers. These aspects are well done and it is easy to bring a good reputation. Word of mouth is a good way of propaganda. With a good reputation, business can not be good.
Third, a comprehensive marketing strategy.
E-commerce is of course inseparable from online marketing, and online marketing relies on details to win. It comes from many aspects of knowledge and skills, such as search engine ranking, friendship links, online advertising, community promotion, E-mail marketing, etc. Wait, you can do it yourself, but it may be better to have some professional companies at the beginning. The Jincheng logistics network has a million-dollar visit, plus the opening of Credit Suisse and the international credit service, which has helped trade customers to make online transactions more accurate. As long as you firmly grasp the customers who are delivered to the door, you will get the opportunity of active marketing. In a short period of time, you can help the website to increase sales, become passive and take the initiative, and change traffic into income.
Fourth, choose a good courier company to cooperate.
Distribution is a key link, so in choosing a courier company, you can't look at the price directly. The key depends on the speed and quality of the service. Because in the eyes of customers, courier services are part of our e-commerce service.
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