"6 3" commitment reflects the work style of Dream Blue : Efficient service, customer first In today's rapid economic development, everything is about efficiency. Dream Blue is the benchmark for fast fashion, the most prominent competitiveness is efficient operation, high efficiency is the most fundamental protection of quality service, but also dream Yulan committed to creating a global leader in the fundamental characteristics of fashion brands. Efficient service reflects our rapid grasp of the market, the customer first reflects our rapid return on partners, consumers quickly meet. "When every employee takes Dream Blue as a business, he is sure to serve the customers with the highest quality service." This is the heartfelt testimony of colleagues in the company's investment department. Customers are like their own parents, so "customer first" requires that every detail should let customers feel your quality service, and to achieve high quality, it is very important to be efficient - timely and fast to help customers solve the problem . Full efficient "6 3" Support commitment activities Service requirements: 3 minutes: customer calls the company, find the corresponding person in charge within 3 minutes, communicate in depth and provide professional services 3 hours: Customer questions, reply within 3 hours related issues, submit a preliminary solution, and promised to solve the specific time 3 working days: the customer is facing difficulties, 3 working days to develop solutions, commissioned a full follow-up to coordinate the handling of the incident 3 weeks: Customer newly signed the contract, 3 weeks to assist partners to complete all the pre-opening process, control the cost of investment to ensure the operation on schedule 30 days: After the opening of the new store, within 30 days will provide store display training, shopping guide sales skills training, daily shop management training 3 months: During the course of customer's business, we will provide all-around image maintenance training and daily store management assessment and guidance within 3 months to help partners get on the right track. market expectation Dream Blue brand since entering the market in 2011, has been much touted by consumers, its rapid development momentum has aroused the attention of the domestic industry and the vast majority of consumers and attention, Terminal Management System Including the management of the retail terminal shop authority setting, the promotion program management, the management of the VIP program and the like; including through the statistical analysis of VIP customer data records and historical consumption, grasping the purchase interest and consumption hobby of different types of customers to formulate discounted promotional activities, Through SMS sending, redeem points, member recharge, inquiries and other functions in the network to consolidate consumer brand loyalty. Used to deal with the daily operations of the store, such as cash register, day-end, replenishment, check inventory of neighboring stores, register VIP and issue cards, card change, card upgrade; also view business analysis information: the day's operating conditions, unsalable goods, inventory turnover Rate of succession, sales efficiency, sales and acquisition ratio, target rate of achievement, shopping guide performance, performance barometer, store performance, shopping guide performance status, customer experience details, market information can be promptly reflected to the headquarters. It is used to manage daily sales, inventory, delivery goods, promotions and VIPs, terminal access control and store clerk management of terminal stores. It also develops promotion plans through smart analysis tools and launches at reasonable opportu- nities, evaluation of promotion effectiveness, analysis of goods, establishment of store management index And performance promotion, VIP management. Support Policies Support details / level member shop gold shop platinum shop flagship store regional agency Practical area requirements 20 square 30 square 40 square 60 square prefecture-level city The first batch of purchase money 350,000 100,000 300,000 500,000 Contract margin 1000 yuan 50 million 13,500 Sales materials donated 3,000 yuan 5,000 yuan 10,000 yuan 15,000 yuan 20000 yuan Location support staff to assist the site selection headquarters assigned manager level professionals site evaluation site to provide pre-market analysis Purple day intelligent terminal management system to buy a gift (value 2000 yuan)
